Fill Hold / Fill INN-Reach Hold Request Dialog Box

This dialog box appears when you check out, check in, or renew an item that satisfies a request for another patron. It displays the title and barcode of the item and the patron name, barcode, and phone number of the patron who requested the item. If the request was placed through INN-Reach, the message indicates that the item satisfies an INN-Reach hold request.

If the title of the dialog box is Fill Hold, you can:

• Continue with the check-in or check-out - Click No. If you click No, another message asks if you want to reactivate the hold request for this patron. Click Yes to reactivate the hold or No if you do not want to reactivate the hold.
  
• Hold the item for the patron who requested it - Click Yes.
• Cancel the check-in or check-out process - Click Cancel.
• Continue or stop a renewal - If you choose to continue the renewal, the hold request remains active. If you stop the renewal, you can then check in the item and trap it for the hold request.

Note:
The Patron Services parameter Renewal: Block if there are holds determines whether this message is always displayed when renewing items for which there are hold requests, or only when the item being renewed is the only item available to fill the request. See Blocking Holds at Renewal.

If the title of the dialog box is Fill INN-Reach Hold Request, you can:

• Ship the item requested through INN-Reach to the branch location where it will be shipped to the library whose patron requested it - Click Yes.
• Continue with the check-in or check-out - Select No.
• Cancel the check-in or check-out process - Select Cancel.